Operations Analytics and Program Management

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

This role sits at the intersection of data analytics, executive operations support, and program management, enabling leadership with actionable insights, driving operational rigor, and ensuring high-quality execution of strategic initiatives.

1. Data Visualization, Analytics & Insights (50%)

Evaluate existing data, reporting systems, dashboards, and databases to:

• Optimize reporting effort and reduce redundancy
• Improve data accuracy and consistency
• Enable real-time / automated reporting

Design and build intuitive, insight-driven dashboards and reports for:

• Executive leadership (high-level summaries)
• Operational teams (detailed performance tracking)

Analyse trends and proactively:

• Identify opportunities to improve quality, productivity, speed, and customer outcomes
• Drive data-backed discussions with stakeholders

Integrate and correlate data across systems, including:

• Operations performance
• Headcount and cost trends
• Customer experience metrics
• Employee engagement, attrition, hiring data
• Develop a holistic view of business performance by linking cross-functional data

2. Program & Project Management (30%)

Drive end-to-end execution of strategic and operational projects

Ensure:

• Clear scoping and planning
• Predictable, on-time delivery
• Strong stakeholder alignment
• Follow up on action items and enforce accountability
• Publish regular status updates, dashboards, and governance reports
• Coordinate cross-functional initiatives across Ops and non-Ops teams

3. Executive & Administrative Support (20%)

Support Ops leadership with:

• Calendar, travel, and meeting coordination
• Preparation of review decks, reports, and discussion materials
• Track priorities and ensure leadership bandwidth is optimized
• Enable effective cadence of weekly/monthly business reviews/townhalls

Success Metrics (What good looks like)

• Reduction in manual reporting effort (e.g., % automation achieved)
• Improvement in data accuracy and reporting turnaround time
• Adoption and quality of dashboards by leadership
• Measurable improvement in key operational metrics (via insights)
• % of projects delivered on time and with desired outcomes
• Leadership satisfaction / effectiveness (through support provided)

Core Skills

• Strong data analytics & visualization capability (Power BI / Tableau / Excel advanced / SQL preferred)
• Ability to translate data into clear business insights
• Strong program management & execution rigor
• Structured thinking and problem-solving

Experience

3–6 years with background in:

• Operations analytics / business intelligence OR
• Consulting / PMO / strategy roles OR
• Hybrid analytics + ops environments

Behavioural Traits

• High ownership and follow-through
• Comfortable working with senior leadership
• Detail-oriented but able to think strategically
• Strong communication and influencing skills
• Ability to juggle multiple priorities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.