Technical Client Advocate, Lead

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

HireRight is seeking an experienced and strategic Regional Team Lead to support a high-performing team of Technical Client Advocates across a defined region. This role is focused on escalation management, coaching, and regional coordination, ensuring that both client delivery and internal collaboration are aligned with the company’s strategic goals. 

The Regional Team Lead acts as a senior peer and point of support—not a direct manager—for team members, while also serving as a trusted advisor to key internal stakeholders and clients. This individual will work closely with cross-functional leaders to ensure smooth service delivery, effective communication, and continuous value realization. 

Key Responsibilities 

Team Support & Coaching – Work Focus: 30% 

• Provide day-to-day guidance and peer-level support to Technical Client Advocates across the region. 

• Serve as a go-to resource for navigating complex client situations, organizational processes, and technical delivery practices. 

• Act as a sounding board and coach, helping team members grow in their roles and deepen client impact. 

• Support onboarding and knowledge-sharing for new team members. 

Escalation & Issue Management – Work Focus: 25% 

• Act as the first point of escalation for client issues or internal delivery challenges within the region. 

• Work collaboratively with the appropriate functions (Technical Support, Professional Services, Product, etc.) to drive resolution. 

• Ensure transparency and alignment between internal teams and client stakeholders during issue triage and resolution. 

Regional Coordination & Communication – Work Focus: 20% 

• Facilitate regular communication across the regional team to ensure alignment on priorities, best practices, and emerging issues. 

• Act as a liaison between the team and leadership, surfacing feedback, risks, and improvement opportunities. 

• Partner with the manager to ensure visibility of team achievements, roadblocks, and resourcing needs. 

Client & Business Alignment – Work Focus: 15% 

• Collaborate with client-facing teams to ensure that delivery is aligned with client expectations and business value goals. 

• Support team members in preparing for high-stakes meetings, business reviews, or strategic planning conversations. 

• Monitor trends across clients in the region to identify common needs, risks, or opportunities for process improvement. 

Process Improvement & Thought Leadership – Work Focus: 10% 

• Champion continuous improvement by identifying inefficiencies or gaps in client delivery processes. 

• Promote adoption of standardized tools, templates, and communication practices. 

• Contribute to the evolution of the Technical Client Advocate role through thought leadership and best-practice sharing. 

Required Skills & Competencies 

• Strong collaboration and team-building skills with the ability to lead by influence, not authority. 

• Skilled in managing client escalations and resolving cross-functional delivery challenges. 

• Experienced in coaching peers, fostering a growth mindset, and driving shared accountability. 

• Effective communicator with the ability to synthesize complex issues and provide clear direction. 

• Strategic thinker who can connect day-to-day work to broader client and business objectives. 

• Comfortable navigating ambiguity and serving as a connector between multiple teams and stakeholders. 

Qualifications 

Education: 

• Bachelor’s degree in Computer Science, Business, Engineering, or related field. 

• BRMP® or similar certification preferred. 

Experience: 

• 7+ years of experience in IT service delivery, client advocacy, or technology consulting roles. 

• 3+ years of experience in a lead, coaching, or senior individual contributor capacity. 

• Demonstrated ability to manage escalations and drive client satisfaction across complex engagements. 

Position Notes 

• This is not a people management role; HR responsibilities such as performance reviews, compensation, and time tracking remain with the Manager. 

• The Regional Team Lead focuses on team enablement, delivery excellence, and business partnership. 

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Bonus Plans
• Group Life Insurance
• Career Path & Opportunities to Grow
• Professional Training

Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.