Customer Service Specialist II

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Customer Service Representative works with clients and their applicants to facilitate accuracy and timely resolution to their requests.  Individuals in this role respond to inquiries via phone, e-mail, or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. 

Responsibilities:

• Work in multi-channel support environment of phone, emails, and/or online live chat.

• Field and resolve issues of low to moderate complexity; escalate more difficult issues

• Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications,  perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation,  distribute mail and faxes, and other functions as assigned

• Provide great customer service to ensure every contact feels they are important.

• Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.

• Identify and send new sales leads (such as current client referrals) to a Business Development Manager.

IF YOU ARE:

• Great communicator who listens to and understands our customers
• Team player with a genuine passion for delivering amazing customer service
• Fast-paced learner who enjoys variety and can embrace change
• Able to deliver excellent customer experience
• Self-starter who wants to be challenged to become high achievers
• Talented at making customers feel special on the phone, in the way they talk and the way they listen
• Showing commitment to our customers, our business, and our ongoing success

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Bonus Plans
• Group Life Insurance
• Career Path & Opportunities to Grow
• Professional Training

Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.