Credit Memo Associate

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Summary:  The Credit Memo Associate is responsible for reviewing and processing credit requests from both internal and external customers. The Associate is tasked with ensuring accurate calculations as well as obtaining appropriate approval levels for credits depending on amount. Previous experience with billing procedures as well as the handling of large data sets is a must.

• Upon request from management and/or customers, internal and external, review disputes that will likely lead to credit issuance.
• Lead in the Coordination/collaboration with both internal & external customers to research & resolve billing/invoicing issues.
• Generate reporting along with the creation of ad-hoc analysis to ensure accuracy of credits being requested/issued.
• Communicate effectively with all parties, as needed, to ensure proper resolution may be achieved for instances that led to the need of issuing credits.
• Upon completion of analysis/review of all credit requests, ensure all supporting documentation is properly saved and stored per company guidelines as well as entered into accounting system completely and accurately.
• Assist with month-end closing and all billing audits, as needed.
• Assist with Inbound/Outbound phone queues for billing department, as needed.
• Provide support to other projects as necessary.

• Good working knowledge of accounting principles
• Strong problem solving and analytical skills
• Good organizational, written, and verbal communication skills
• Strong interpersonal skills
• Ability to work individually and within a team effectively
• Exceptional Customer Service and follow up skills for both internal and external customers
• Strong data entry skills with attention to detail
• Good computer skills (Outlook, Word, and Excel)
• Proactive and results orientedAbility to navigate multiple programs and multitask with interruptions

• Private Medical Care 
• Edenred card 
• Lunch Vouchers 
• Paid Lunch Break (30 minutes)
• Social Fund (Holiday Allowance, Glasses Voucher) 
• Bonus Plans 
• Group Life Insurance 
• Career Path & Opportunities to Grow 
• Professional Training 

Please submit resume/CV in English.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.