Customer Service Trainer

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Customer Training Specialist works in a team environment to design, develop and conduct training and create educational resources that meet the requirements and needs of HireRight’s external clients and end users. This position will work collaboratively across the organization to recommend, design, and deliver learning solutions that will empower customers to effectively utilize HireRight products and services.

• Conduct on-going classroom and on-the-job training including precise demonstrations for new and existing departmental staff
• Submit and manage on-boarding communications with all applicable teams, including hiring managers, supervisors, CS Workforce Management, Human Resources, entire Global HRCS Training Team and internal IT Department regarding user access 
• Ability to work effectively with subject matter experts, product, professional services, and other teams across the organization to design, deliver and evaluate effective training materials and content
• Construct and conduct needs and task analysis
• Analyze, design, deliver, implement, and evaluate training programs
• Design and deliver training to other internal business units or team within HireRight as needed
• Drive innovation by incorporating new learning media/approaches into the company’s solutions
• Manage daily, weekly, monthly, and annual training calendars
• Play an active role in collaborating with supervisors, managers, and Human Resources to develop department employees
• May provide input to management for performance and/or behavior problems with designated staff during training period
• Must comply with legal guidance, company policies and procedures, and the highest ethical standards
• Conduct coaching feedback to team members and administer corrective action 
• Assist Management Team with monitoring all new hires during the 90-day ramping period
• Perform other duties as assigned or required by Global HRCS Training Team Manager
• Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours, including late nights and/or overnight hours on occasion with advance notice given.

Experience:

• Relevant training and curriculum development experience
• Advanced knowledge of and experience with training development, adult learning principles and learning program development 
• Extensive knowledge across all HireRight products and services, including standard operating procedures 
• Experience with technology solutions related to learning including: OpTool, Salesforce, MS Office, Help Center ticketing system, etc.

Knowledge & Skill:

• Must fully demonstrate all HireRight’s CORE4 Values
• Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment
• Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours, including late nights and/or overnight hours on occasion with advance notice given. Must arrive 15-20 minutes prior to scheduled shift when facilitating training sessions) 
• Strong public speaking skills 
• Ability to adapt to last minute instructions with little-to-no notice 

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.