Operations Support Specialist

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

– Lead the efforts and process to gather and create SOP & other templates requirements or process improvements.

– Act as the supportive source of knowledge for all SOPs and internal templates, training & policy documents.

– Lead the analysis and recommendations for knowledgebase effectiveness.

– Drive the day to day activities to ensure the accuracy, governance, and maintenance of SOPs and other templates/training documents.

– Manage all aspects of the knowledgebase related document control and approval system and processes.

– Support the communication and training of SOPs to operational & client facing teams.

– Conduct staff interviews and review/research work products to aid in the development of SOPs

– Review, suggest, revise, consult, and re-write existing SOPs.

– Review regulatory, SOP and other process documents for clarity and consistency.

– Develop, improve, maintain and revise Standard Operating Procedures, templates & training materials.

– Drive training sessions for new information updated in the SOPs, templates & training documents as well as session to provide regular refresher as needed

– Respond to co-workers, superiors, and clients in a cooperative and constructive and timely manner; providing support to other department personnel by responding to requests for information and assistance; promoting an awareness and positive image of the department; facilitating a respectful, friendly atmosphere in the workplace.

– Identifying lacks or misses in the products from the system and process perspective

– Addressing issues, bugs with the products

– Involvement in regular IT/Product testing schemes

– Maintenance of AC requests (setting up, translations, ad-hoc changes etc.)

– Looking for improvements around AC templates and source templates

– Successful delivery of new products/features

– Bachelor’s degree and 1+ years of experience writing SOPs, processes, procedures, user manuals and/or work instructions (or equivalent combination of education and experience)

– Demonstrated skills in Microsoft Office including Microsoft Visio to develop process flowcharts.

– Strong analytical, oral and written communication skills with the ability to build quick rapport with all levels of customer staff and SMEs to give them high quality, responsive service.

– Demonstrated strong attention-to-detail and ability to work with accuracy.

– Ability to work autonomously on multiple projects and to prioritize daily tasks and responsibilities effectively

– Motivated team player

– Ability to easily acclimate into the project team and customer environment and make an immediate contribution.

– Ability to interact with clients and team-members in a professional manner using tact, courtesy and good judgment to provide timely inquiry response and other routine customer support.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.