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– Lead the efforts and process to gather and create SOP & other templates requirements or process improvements.
– Act as the supportive source of knowledge for all SOPs and internal templates, training & policy documents.
– Lead the analysis and recommendations for knowledgebase effectiveness.
– Drive the day to day activities to ensure the accuracy, governance, and maintenance of SOPs and other templates/training documents.
– Manage all aspects of the knowledgebase related document control and approval system and processes.
The QA Software Engineer in Test Automation is a position that combines skills of manual and automatic testing; development; testing and quality assurance.
QA Engineer works with Product Development and Product Management to review requirements and system documentation to design efficient and cohesive test plans and test cases; leads peer reviews of test plans and test cases; independently determines and designs testing approaches that support comprehensive testing of difficult solutions; mentors and cross trains others on testing approaches; executes test cases; analyzes testing results, identifies and reports root causes for test failures; makes recommendations to improve product reliability, customer experience, performance, and quality assurance best practices & processes.
You will be responsible for selling HireRight’s background screening solutions to Enterprise clients (5000-14,999 employees) - including multinationals and large regional conglomerates across a wide range of industries in the APAC region. This is a regional business development role that will require you to be familiar with selling across different cultures and geographies.
You will realise your sales targets through managing a defined territory, proactively identifying leads through networking events, social media eg Linked-in and other platforms, and converting provided leads into opportunities. You will collaborate and work closely with colleagues in our international offices in APAC, USA and EMEA, to drive global sales opportunities and represent the APAC region in global sales forums.
Based out of our Singapore office, you will join a young team of enthusiastic professionals who are keen to make an impact to the way their clients mitigate hiring risks and bring best practices in background screening to your clients to these organizations. Being part of a rapidly growing region, we will offer you various opportunities for career development and growth as HireRight expands our network and coverage in APAC.
- Responsible for managing the day-to-day activities of the Customer Service
team members.
- Manage and monitor work queues, ensuring adherence to SLA’s for
responsiveness and turn-around time for customer issues and requests.
- Working with the Quality team, participates in and oversees the process of
ensuring that completed service requests, delivered to HireRight client
companies, are consistent with HireRight policies, procedures, and quality
standards.
- Handle escalated client issues and provides feedback and guidance to the
CSR’s during and following live customer interactions.
- Responsible for using business communication skills to clearly communicate
escalated customer issues to management.
- Tracks and manages team members’ performance, productivity, attendance, and schedule adherence.
- Manages team member performance issues.
- To proactively drive a customer and service centric organization and culture in India.
The main purpose of the role is to provide excellent customer service delivery by conducting verifications / background screening and reporting accurate results. Researchers will ensure a first-class customer and candidate experience through processing the checks. Other duties may also be assigned.
The Call Team Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required).
The Call Team Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required).
Responsible for the acquisition, growth and maintenance of HireRight’s National Database sources that support products and services for the Enterprise. Ensures the data sources are consistent with HireRight quality standards and provides accurate, timely, and professional feedback related to evaluation and analysis of the data sources and related processes.
This role is ideal for a fresh graduate, new to job market, philologist, or anyone in the process of career change. We will show you how to operate in a corporate world with a friendly and supportive atmosphere, which will help you better understand and adapt to changes and learn teamwork.
Location: Poland
This role is ideal for a fresh graduate, new to job market, philologist, or anyone in the process of career change. We will show you how to operate in a corporate world with a friendly and supportive atmosphere, which will help you better understand and adapt to changes and learn teamwork.
This role is ideal for a fresh graduate, new to job market, philologist, or anyone in the process of career change. We will show you how to operate in a corporate world with a friendly and supportive atmosphere, which will help you better understand and adapt to changes and learn teamwork.
Location: Poland
About HireRight AU Headquartered in California, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Boolaroo, NSW with clients spread throughout Australia and overseas.
We are seeking a highly skilled and experienced Senior Agile Coach to join our team. As a Senior Agile Coach, you will be responsible for guiding and mentoring teams and individuals in adopting and implementing our Practical Agile Model. Your expertise in Agile principles, practices, and frameworks will be instrumental in driving organizational transformation, fostering a culture of continuous improvement, and optimizing team performance.
The Queue Management Specialist role is fundamental to the Service Delivery model of HireRight.
The International Billing Supervisor is responsible for managing the billing operations for the International Billing team. The individual is responsible for implementing and enforcing policies and procedures, as well as improving billing processes across multiple markets. This position requires a strong leader with the ability to prioritize, plan, and provide clear direction.
Place of work: Poland
Please be iformed that this is a replacement contract.
Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.
This role is responsible for monitoring and supporting the automation of Public Records processes as well as troubleshoot, audit, and notify public records, automation and technology teams of any feeds that need to be restored or are not preforming as expected.
- Participate in cross-functional meetings with stakeholders to understand database requirements and produce options/solutions.
- Provide subject matter expertise on all aspects of MongoDB management including Database design, capacity management, security, backup & recovery, disaster recovery, performance tuning, and automation.
- Ensure the performance and reliability of the MongoDB and NoSQL Database environment inclusive of both cloud and on-premises systems.
- Conduct advanced troubleshooting for performance problems and query optimization.
- Work with project management, infrastructure, portfolio teams, and developers in coordinating system-wide updates, upgrades, and patch management.
- Proactively provide recommendations and coordinates the direction for the implementation of enhancements or changes that may involve custom design, optional software, and third-party products to improve the efficiency & effectiveness of the systems.
- Monitor and maintain performance metrics for systems. License management.
- Perform configuration, change management, and testing activities as required to support DevOps process.
- Strong clustering and HA experience.
- Maintain database disaster recovery procedures to ensure continuous availability and speedy recovery. The ability to discuss database related topics with both technical & business audiences. Troubleshoot, investigate, offer and execute resolution to database issues.
- Work outside of regular business hours as required for project or operational work.
- Enjoy constantly learning new technologies and contributing to the knowledge of others.
- Work well in a team environment within the database administration team as well as with other Technical Service Group teams and other departments.
- Perform fault diagnosis, troubleshoot and correct problems at the database and application performance level.
The D365 Specialistis responsible for administering the global D365 F&O application.Common tasks include working closely with users to identify, troubleshoot, and resolve production issues, test and enable new capabilities, and provide direct feedback to the team on areas for application improvement. In this role, you will also support discovery workshops and implementations around new D365 capabilities.
The Senior Software Development Engineer in Test is a position that combines skills in design and architecture; development; testing and quality assurance. Working as a principal software development engineer in test require computer science skills; soft skills like communication and time management; people management skills.
The Senior Software Development Engineer in Test is a computer industry professional who can design, build and configure test automation infrastructure, produce and assess programming code to make automated testing programs, lead peer reviews, make code reviews, assess the code and make changes as needed to enhance the end-user experience. Person in this position is able to mentor and cross-train others on test automation techniques and approaches; write test automation code; analyse test automation results, identify and report root causes for test failures; make recommendations to improve product reliability, customer experience, performance and quality assurance best practices and processes.
This role is based in Polandas an Information SecurityGRC Analyst reporting to the Information Security GRCAudit Manageron the Governance Risk & Compliance (GRC) Team. This GRC Analyst will collaborate with process owners, internal auditors, external auditors, and other stakeholders to help review, monitor, and resolve findings.This includes helping the team manage ISO27001 and SOC 2 Compliance programs. By supporting the implementation of internal and external assessments, responding to and managing the full lifecycle of compliance audits, and ensuring compliance with existing and emerging regulations and standards including SOC2, ISO 27001 and ISO 27701.
Job location: Poland
Reporting to the Operations Manager, you will be responsible for leading your team to effectively achieve department’s objectives. You will be managing, motivating and driving the performance of your team to ensure that KPI’s are met to a high standard
The successful candidate will be responsible and accountable for the output of the team’s performance and will manage a team of 15 Researchers plus
The successful candidate should also be able to work autonomously, demonstrate a positive, ‘can do’ and solutions focused attitude and must be able to demonstrate numeracy and analytical skills.
Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.
QAAutomation Engineer
Bangalore, India
Hybrid
QA Engineer works with Product Development and Product Management to review requirements and system documentation to design efficient and cohesive test plans and test cases; leads peer reviews of test plans and test cases; independently determines and designs testing approaches that support comprehensive testing of difficult solutions; mentors and cross trains others on testing approaches; executes test cases; analyses testing results, identifies and reports root causes for test failures; makes recommendations to improve product reliability, customer experience, performance, and quality assurance best practices & processes.
Associate QAAutomation Engineer
Bangalore, India
Hybrid
Assoicate QA Engineer (must have automatic testing) works with Product Development and Product Management to review requirements and system documentation to design efficient and cohesive test plans and test cases; leads peer reviews of test plans and test cases; independently determines and designs testing approaches that support comprehensive testing of difficult solutions; mentors and cross trains others on testing approaches; executes test cases; analyses testing results, identifies and reports root causes for test failures; makes recommendations to improve product reliability, customer experience, performance, and quality assurance best practices & processes.
The HR Generalist will be responsible for partnering with local leadership teams to create and implement HR programs and initiatives in line with Global HR strategy (for the region). To be an advisor to leadership and employees and act as implementer for all HR programs across location. We are looking for someone with experience supporting APAC countries as: Japan, Malaysia, Singapore, or Philippines.
Reporting to the Operations Manager, you will be responsible for leading your team to effectively achieve department’s objectives. You will be managing, motivating and driving the performance of your team to ensure that KPI’s are met to a high standard
The successful candidate will be responsible and accountable for the output of the team’s performance and will manage a team of 15 Researchers plus
The successful candidate should also be able to work autonomously, demonstrate a positive, ‘can do’ and solutions focused attitude and must be able to demonstrate numeracy and analytical skills.
The Proposal Writer will develop answers to prospect requests for proposals, work closely with sales and marketing teams to develop sales strategy and proposal content, and distribute proposal submissions. You will need to rely on strong editing skills to ensure the highest quality proposals to help HireRight win new business. This team member reports to the Sr. Manager of Proposals.
To be successful in this role you must be a self-starter and willing to take personal responsibility to learn our business. You must also be highly results oriented and have solid organizational and communication skills. You must be willing and able to work across all divisions of the company to get answers, commitments and generally ensure comprehensive proposals.
Senior Full Stack Developer
Bangalore, India
Hybrid
The Senior Full Stack Developer position is responsible for the implementation of software
application subsystems and services. This position will be required to lead small
development projects and guide them through to implementation. They are also
responsible for reviewing and analyzing business requirements, creating Functional
Specifications, and implementing software designs.
Our Researcher I will ensure a first class customer and candidate experience through verifying standard education, employment, and reference information as well as conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.
You will be responsible for selling HireRight’s background screening solutions to Enterprise clients (5000-14,999 employees) - including multinationals and large regional conglomerates across a wide range of industries in India.
You will realise your sales targets through managing a defined territory, proactively identifying leads through networking events, social media eg Linked-in and other platforms, and converting provided leads into opportunities. You will collaborate and work closely with colleagues in our international offices in APAC, USA and EMEA, to drive global sales opportunities and represent India in global sales forums.
You will join a young team of enthusiastic professionals who are keen to make an impact to the way their clients mitigate hiring risks and bring best practices in background screening to your clients to these organizations. Being part of a rapidly growing region, we will offer you various opportunities for career development and growth as HireRight expands our network and coverage in India.
This is an admin-based, role for a self-starter who is willing to learn new things and join the unique, interesting and growing industry of background screening. We are looking to fill a position for an Operations Representative to undertake background checks for our clients on their potential employees.
This is an admin-based, role for a self-starter who is willing to learn new things and join the unique, interesting and growing industry of background screening. We are looking to fill a position for an Operations Representative to undertake background checks for our clients on their potential employees.
Ensuring a first class customer and candidate experience through verifying standard education, employment, and reference information as well as conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.
Ensuring a first class customer and candidate experience through verifying standard education, employment, and reference information as well as conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.
企業調査リサーチャー
ポジションの概要
リサーチャーの役割は、サービスデリバリーモデルの基本です。SOPに定められたプロセスに従い、リサーチャーはクライアントから提供された情報を検証し、その結果をクライアント向けのレポートに入力します。リサーチャーは、専門的かつタイムリーな方法でプロセスに従い、必要な生産性と仕事の質に関する上司からのガイドラインを遵守します。